Return Policy

Return Policy summary:

If you want to return your product, just send us an email with your order number and why you want to return the item. You must contact us about your return inside 14days of your products arrival. We will notify you inside 48hours about your return if it's accepted or not.

Do not send the package in return before you have got a reply from us on your email. This is because is some cases you may not have to send it back.

The customer pays return shipping. The return address is 19749 Dearborn St, Chatsworth, CA 91311

Reimbursment of your purchase will happen after we have reiceved the returned product.

Before you return your item, we ask you to read the full return policy below.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. If the item/package is damaged usually you do not have to send it back, just take a photo of the damage and send it to us in the same

For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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Full return policy:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, or an item that have damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kozira.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged at your arrival. If you need to exchange it for the same item, send us an email at support@kozira.com and send your item to: 19749 Dearborn St, Chatsworth, CA 91311

Shipping
To return your product, you should mail your product to: 19749 Dearborn St, Chatsworth, CA 91311
Shipping of the item wich are to be returned must be paid by the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.